Return Policy

At [Elivora], we stand behind the quality of our products. If you are not entirely satisfied with your purchase, we’re here to help. Our goal is to ensure a smooth and fair experience for every customer.

1. 7-Day Return Window

You have 7 days to return an item from the date you received it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.

  • In the original packaging (with all tags, manuals, and accessories included).

  • Accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

To maintain health and safety standards, certain items are exempt from being returned unless they arrive defective:

  • Personal Care/Wellness: Opened packages of Dopamine Patches, Massagers, and Posture Correctors.

  • Intimate Apparel: Shapewear, Body Shapers, and Swimwear (if the hygiene seal is removed).

  • Custom Products: DIY Personalized Phone Cases (as these are custom-made for you).

3. Damaged or Defective Items (Warranty)

If you receive a damaged or defective product (e.g., an electronic item like the Carplay Screen or Smart Lock that doesn't power on), please contact us within 48 hours of delivery.

  • Provide your order number and clear photos/videos of the defect.

  • We will provide a prepaid return label and ship a replacement at no extra cost or issue a full refund.

4. How to Initiate a Return

  1. Email our support team at [rolandothegoat362@gmail.com] with your order number.

  2. Once your return is authorized, we will provide the return shipping address.

  3. Shipping Costs: For "change of mind" returns, the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your item, we will notify you of the status of your refund. If approved, the refund will be processed to your original method of payment (Credit Card, PayPal,) within 5–7 business days